As a global leader in sustainable energy, waste and water operations with decades of experience, we work directly with our customers to achieve triple net zero goals.
They’re taking measures such as cutting back on greenhouse gas emissions, keeping their waste streams out of landfills or adopting water recycling technologies. As a global leader in sustainable energy, waste and water operations with decades of experience, we work directly with our customers to achieve these triple net zero goals.
Customer Activity Metrics
| Metric | Description | UN Sustainable Development Goal | 2023 North America Result |
| Greenhouse Gas Emissions Avoided for Customers (Scope 4) | Kilotons of CO2 equivalent avoided | 13: Climate action | 430 kilotons |
| Volume of Drinking Water Processed for Customers | Gallons of water processed | 6: Clean water and sanitation | 237 billion gallons |
| Volume of Wastewater Treated for Customers | Gallons of water processed | 6: Clean water and sanitation | 368 billion gallons |
| Volume of Hazardous Waste Processed for Customers | Metric tons of waste processed | 12: Responsible consumption and production | 1,888,259 metric tons |
Performance Metrics
| Metric | Description | UN Sustainable Development Goal | 2023 North America Result | 2023 Global Target |
| Customer Satisfaction | Net promoter index score (out of 100, 30 considered good) | 9: Industry, innovations and infrastructure | 49 | >30 |
Measuring Customer Satisfaction
Veolia North America strives to be useful and responsive to our customers and society. An important part of that is measuring customer satisfaction across the company and using the results to improve.
We use the Net Promoter Score (NPS) methodology, a customer loyalty metric of how likely customers are to recommend a company’s products or services to others. By tracking our NPS over time and comparing it to industry benchmarks, we can measure our customers’ satisfaction, identify areas of improvement and take action to address customer concerns. NPS is an important Key Performance Indicator (KPI), tied to our multifaceted performance and reviewed monthly by our Veolia North America CEO and Executive Committee.
Innovation and Partnerships
Our commitment to innovation and technology is a core part of our customer and sustainability strategies. We seek to apply our expertise and creativity to solve challenges for our own operations, our customers’ operations and for society.
Combating Climate Change
We empower cities and industries to embrace a sustainable future by revolutionizing energy efficiency, fostering renewable alternatives to fossil fuels and promoting climate mitigation strategies. We are uniquely positioned to address the water, waste and energy goals of our municipal and industrial clients, creating the greatest opportunities for decarbonization, like:
Energy Efficiency and Conservation ---- Digital Energy Management, Analytics and Greenhouse Gas Reporting ---- On-Site Generation of Low-Carbon Power and Waste-to-Fuel Conversion ---- Alternative Fuel Sourcing Electrification and Renewable Energy Sourcing ---- Industrial Water Reuse
Optimizing Resources
There is an imperative need to optimize water, waste and energy use, and there is transformative potential in approaching these areas holistically. By recognizing the interconnectedness of these critical resources, organizations can unlock significant environmental and economic benefits. An integral part of the holistic approach to sustainability is the promotion of material reuse and the circular economy. Diverting waste from landfills is our priority when a customer approaches us with a non-hazardous waste material. We follow this hierarchy to determine the best solutions — preferably from the top levels down to assure we get the most from the resource.
Source Reduction --> Recycling --> Energy Recovery --> Treatment --> Disposal or Other Releases
Treating Pollution
By addressing pollution across the interconnected systems of waste, water and energy, we create a more comprehensive and effective strategy for environmental protection.
Our full array of solutions treat all types of pollution, including micropollutants and industrial effluent, both critical to achieving ecological transformation.
Advancing the Energy Transition
Understanding the need to reduce our overall impact on the environment, we’re targeting solutions that are low-carbon alternatives to the processes in which we excel. We help our municipal and industrial clients reduce their footprint by running their process more efficiently, and by capturing, using and storing the CO₂ generated from their activities. A few examples of how we are innovating new solutions to lead our industry in decarbonization are:
- Upcycling sodium sulfate waste into caustic soda.
- Producing green hydrogen as an alternative energy solution.
- Recovering ammonia from refinery water waste streams.
- Decarbonizing operation and maintenance power for industrial customers.
- Developing water-based heating and cooling fluids with enhanced heat capacity.
Innovation: Moonshot Accelerator
In just two years, our Moonshot Accelerator has sourced over 500 innovative ideas from employees across the company. The companywide innovation program encourages employees to submit their ideas for evaluation and potential implementation, fostering a culture of creativity and problem-solving. In 2023 the theme of the Moonshot Accelerator program was Decarbonization, reflecting the company’s commitment to sustainable solutions.
The winners of the 2023 Moonshot Accelerator competition were:
- Ammonia Based Aeration Control in Wastewater Treatment Plants
- Rail as a Service
- EcoReVolt: Repurposing EV Batteries for Renewable Energy Storage
