Performance Metrics
Metric | Description | UN Sustainable Development Goal | 2023 North America Result | 2023 Global Target |
| Planet: Reducing Veolia's Impact | ||||
Scope 1 and 2 GHG Emissions | Metric tons of CO2 equivalent per year | 13: Climate Action | Scope 1: 1047 kT CO2e Scope 2: 507 kT CO2e | North America Baseline Year* |
Biodiversity | % completion of environmental management plans at sensitive sites | 13: Climate Action | 82% | 75% |
Sustainable Management of Water Resources | % efficiency of drinking water networks | 6: Clean Water and Sanitation | 76% | >75% |
| People / Human Resources | ||||
Employee Engagement | Rate of engagement of employees, measured through an independent survey | 8: Decent Work and Economic Growth | 90% | >80% |
Safety at Work | Lost time injury frequency rate | 8: Decent Work and Economic Growth | 1.02 | <5.0 |
Employee Training and Employability | Average number of training hours per employee per year | 4: Quality Education | 30 hours | 23 hours |
Diversity | Proportion of women appointed among executives | 5: Gender Equality | 39% | 50% |
| Social / Communities | ||||
Diversity in Procurement Spend | Sourcing from minority, women, veteran-owned businesses | 10: Reduced Inequalities | 5.9% | >6.6% |
| Customers: Reducing our Clients' Impact | ||||
Customer Satisfaction | Net promoter index score (out of 100, 30 considered good) | 9: Industry, innovations and infrastructure | 49 | >30 |
| Shareholders | ||||
Ethics and Compliance | Rate of positive answers to this question on the employee engagement survey: "Veolia's values and ethics are put into practice in my business unit." | 8: Decent work and economic growth | 91% | >80% |
Activity Metrics
Metric | Description | UN Sustainable Development Goal | 2023 North America Result |
| Social / Communities | |||
Job Creation in the Territories | Direct and indirect jobs supported in the countries where Veolia Group operates | 8: Decent Work and Economic Growth | 74,000 direct and indirect jobs |
Wealth Creation in the Territories | Wealth created in the countries where Veolia Group operates | 8: Decent Work and Economic Growth | $10.6 billion |
| Customers: Reducing Our Clients' Impact | |||
Greenhouse Gas Emissions Avoided for Customers (Scope 4) | Kilotons of CO2 equivalent avoided | 13: Climate Action | 430 kilotons |
Volume of Drinking Water Processed for Customers | Gallons of water processed | 6: Clean Water and Sanitation | 237,819,833,447 gallons |
Volume of Wastewater Treated for Customers | Gallons of water processed | 6: Clean Water and Sanitation | 368,618,813,387 gallons |
Volume of Hazardous Waste Processed for Customers | Metric tons of waste processed | 12: Responsible Consumption and Production | 1,888,259 metric tons |
For complete sustainability and performance reporting data from Veolia and indices to sustainability reporting frameworks, consult Veolia's ESG Performance Summary.